Services for disabled or reduced mobility travellers (PRM passengers)

In compliance with the regulation of the European Parliament (EC) 1107/206, the Murcia Airport offers free attention and assistance to passengers with reduced mobility (PMR)*.
This service is available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at anyone PMR meeting points at the Murcia airport.

(*) Special needs

you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .

PRM Services for passengers with reduced mobility

This service is free of charge and can be requested online through this Aena link, or by calling (+34) 91 321 10 00.

Contact for people with hearing and speech impairmenst:

Aena provides a chat-based information and customer service line for passengers with hearing and/or speech impairments. It can be accessed from your own device. The service is available daily from 7:00 am to 11:00 pm.

The link will open in a new window; click on 'chat for people with a hearing impairment' at the bottom.

Remember

Please request this assistance at least 48 hours prior to your flight.
This is a 24 hours service, available all year round.

Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.

PRM meeting points

PRM meeting points are distributed inside and outside the Murcia airport main Passenger Terminal .

Passenger Terminal

PRM meeting points - Passenger Terminal

Level 0, meeting point, sidewalk of the terminal.
Level 0, information and assistance desk, Passenger Terminal lobby.

PMR Rights and complaints

If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com .